FAQ
Do you need advice? Here is a list of the most frequently asked questions.
SIZING AND FIT
You can take a look at our Size Guide to find out what your size is.
Our garments usually have standard sizing and are normally true to size. If a model has a special sizing, we indicate it in the product description to help you choose better.
If you are between two sizes, we recommend consulting the product description and using the "Find Your Size" option to receive a more accurate recommendation based on your usual size and preferred fit. If the model has special sizing, we will indicate it on the product page.
Yes. You can check our Size Guide and use the "Find your size" option for a more personalized recommendation. Additionally, if a garment has special sizing, we indicate it in the product description.
If a garment has special sizing, we indicate it in the product description so you can better assess which size to choose. And the "Find your size" option will recommend a larger or smaller size as appropriate.
PURCHASING ADVICE AND EXPERIENCE
Yes. At Rivera, we offer personalized advice to help you find the clothes, fit, and combinations that best suit you, both in our online store and in our physical stores. On the product page, in addition to the description, composition, and more information, you have an agent who can answer your questions.
Shop by Look is a section designed to help you find clothing combinations and create complete outfits based on your style, taste, and the occasion.
Yes. Our team can help you find garments and combinations that suit your style and what you're looking for at any given time.
Yes. Our team can help you choose garments and combinations based on the type of event, the style you are looking for, and your preferred fit.
Yes. If you need assistance before making your purchase, our team can guide you in choosing the size, fit, or garments that best suit you.
You can contact our team by email at info@eduardorivera.es or visit any of our physical stores.
Alterations are performed exclusively in our physical stores and incur a workshop fee. Prices upon consultation. Alterations are not performed on sale or outlet items.
ABOUT RIVERA AND OUR GARMENTS
At Rivera, we combine over 40 years of experience, pattern making designed to enhance the figure, a wide variety of sizes from 36 to 48, personalized advice, and a carefully curated selection of garments and brands.
Because at Rivera you will find fashion with a curated selection, personalized advice, a variety of sizes, and a proposal designed to help you find clothes that fit you and your style.
On each product's page, you will find information about its composition and, where applicable, care instructions to help you before making your purchase.
A large part of our collection is manufactured in Spain. A small part is manufactured in India and other countries. For each product, we indicate the country of manufacture so you can easily check it before purchasing.
Most of our garments are made in Spain. Approximately 80% of our collection is produced here. We also work with manufacturing in India and other countries, and for each product we indicate its country of manufacture.
Yes. On each product's page, we indicate its country of manufacture so that you have all the information before buying.
Yes. In addition to our collections, at Rivera we work with a carefully selected range of national and international brands.
At Rivera, we also work with brands like Premiata, Cambio, Komono, and other brands selected according to our style and quality criteria.
At Rivera, we are committed to a careful selection of garments, with a significant portion manufactured in Spain, and clear information for each product so you can shop with greater knowledge and confidence.
ORDERS
To place an order, simply select the size, color, and quantity, then add the desired products to your basket. Access the cart and follow the steps in the checkout process until payment is complete. Once finished, you will receive a confirmation email with your order summary.
You don't need to create an account to place an order, though having an account can make future purchases and tracking your orders easier.
If you have a promotional code, you can enter it during the purchase process, in the section provided for discounts or promotional codes, and click apply before finalizing the order. Once successfully applied, the discount will be reflected in your purchase summary.
If your promotional code isn't working, we recommend checking that it's still valid, that it has been entered correctly, and that it meets the promotion's terms and conditions. Some codes may be subject to specific dates, minimum purchase amounts, or exclusions on certain products.
You can pay for your purchases with credit or debit card, Apple Pay, Google Pay, PayPal, and Shop Pay.
No. We currently do not accept cash, cash on delivery, or Bizum payments. You can make your purchase using the payment methods available in our online store.
Once you have completed your order, you will receive a confirmation email. If you don't find it in your inbox, we recommend checking your spam or junk folder.
Once your order has been confirmed, you will receive the corresponding information via email. If you need more information about the status of your order, you can contact our customer service team.
If you need to modify or cancel your order, we recommend contacting our team as soon as possible. We will try to help you as long as the order has not been prepared or shipped.
If you have received delivery confirmation but have not received your order, we recommend checking first to see if the courier delivered it to another authorized person or a drop-off point. If you cannot locate the package, please contact our team so we can help you investigate the issue.
If you find that an item is missing when you receive your order, please contact our customer service team with your order number so we can investigate the issue and help you as soon as possible.
If you need an invoice for your order, you can request it by contacting our customer service team via email at info@eduardorivera.es
If a product is out of stock, you will find the "Notify me when available" option on its product page. If you sign up, we will notify you when it is back in stock. This notification already appears on the website for out-of-stock products.
When a product is back in stock, we send a notification to registered individuals. As the number of units returning to stock is often limited, availability may run out quickly.
No. The availability notice does not reserve the garment or guarantee stock. When the product is restocked, available units are assigned in order of purchase.
A Pre-order product is an item that is still in the manufacturing process. On the website, these types of items are identified as "Pre-order (product in production)".
On the product page, we indicate the estimated delivery date. Should that date change, we would notify you in advance so you can decide if you still wish to receive the product.
Yes, but the delivery time may be affected by the estimated date of the Pre-order product. If you need more information about your order, you can contact our team before completing the purchase.
Should there be a change in the estimated delivery date, we would notify you in advance. If at that time you are no longer interested in receiving the product, we will assess the best solution.
SHIPMENTS
Depending on your location, the shipping cost will vary.
- Peninsula and Portugal Zone: €6.95 through MRW.
- Balearic Zone: €9.95 through Correos Express.
- Canary Islands, Ceuta and Melilla: €19.95 through the Post Office.
- EU Zone: €29.95 through UPS Standard.
- United Kingdom area and rest of Europe: €35 via UPS Standard.
- America Zone (North America, Central America and South America): €75 via DHL Express Worldwide.
- Other countries: €99.95.
*For orders over €100, the cost will be free for shipments to the Peninsula.
Yes. We ship to various national and international destinations. You can check the cost and estimated delivery time based on your delivery area.
- Peninsula and Portugal Zone: 1-5 working days.
- Balearic Islands: 1-5 working days.
- Canary Islands, Ceuta and Melilla: 5-10 business days.
- Europe Zone: 5-10 working days.
*In periods of promotions, sales or Black
Friday, these deadlines may be affected.
Once you have processed your order correctly, you will receive an email with our confirmation. If you can't see it in your inbox, please check SPAM/Junk Mail.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Customs and import costs are the responsibility of the customer. In destinations where tariffs or import charges may apply, these may be shown as an estimate at checkout once the delivery address has been entered. If any difference or additional charge is detected before shipping, we will contact the customer via email to inform them and request their acceptance before processing the order.
Returns & Exchanges
The term for changes and returns is 30 days from the time you receive your order.
When our warehouse receives the garment, we will verify that it is in perfect condition and, after our approval, we will proceed to exchange or return it and we will pay you the corresponding amount.
To request the return of your order online, you can follow the instructions below:
1. Make the return request through our Returns Portal . Enter your zip code and the tracking number of your order to fill out the form in which:
- You must select the item you wish to return.
- Subsequently, select the reason for which you want to return the item.
- Choose the refund method.
- Organize the collection of your package.
2. Pack the item in its original packaging, attaching the delivery note marked with the item you want to return.
3. Deliver the perfectly closed package to the carrier.
No returns are accepted on earrings for hygiene reasons, mesh accessories, or necklaces and other accessories from the FL Private Collection brand, or party bags, except in the case of a defective product or an error in the order.
If you receive an incorrect or defective item, you must contact our customer service team, providing your order number and photographs of the product. In such cases, Rivera will cover the costs of collection and replacement, if applicable.
PROMOTIONS AND GIFT CARD
No. We do not currently offer a specific first-purchase discount.
If you want to stay up to date with our promotions, discounts, and news, we recommend signing up for our newsletter through this form.
If you have received a gift card, you can use it during the online purchase process by entering the corresponding code in the designated section before finalizing your order.
No. If you don't use the full balance of your gift card in one purchase, you can use the remaining amount on future online orders until it's used up.
If your purchase total exceeds the available balance on your gift card, you can pay the difference using any of the payment methods available on the website.
If you return a purchase made with a gift card, the refund will be processed according to the payment method used in the order, i.e., to the gift card. If the payment was made with multiple payment methods, it will be refunded in the same manner as it was paid. If you need more information about your specific case, please contact our customer service team.
No. The gift card is for online use only.
No. Vouchers issued for physical stores cannot be used in the online store.