Shipping costs vary depending on your location:

- Mainland Spain and Portugal (excluding the Azores): €6.95 via GLS.

- Balearic Islands: €9.95 via Correos Express.

- Canary Islands, Ceuta and Melilla: €19.95 via Correos.

- France and Italy: €14.95 via DHL.

- Azores and the rest of the EU: €24.95 via DHL.

- United Kingdom, Switzerland and Norway: €29.95 via DHL.

- United States and Canada: €49.95 via DHL Express Worldwide.

- Central and South America: €75 via DHL Express Worldwide.

- Japan, Taiwan and Hong Kong: €49.95 via DHL Express Worldwide.

- Rest of the world (please enquire): €99.95.

*Free shipping on orders over €150 (Mainland Spain and the Balearic Islands).

**Shipments to destinations outside the European Union may be subject to import procedures or costs under the rules of the destination country, which must be paid by the recipient.

- Mainland Spain and Portugal: 5–10 business days.

- Balearic Islands: 5–10 business days.

- Canary Islands, Ceuta and Melilla: 7–15 business days.

- Europe: 7–15 business days.

*During promotional periods, Private Sales, seasonal sales, Outlet campaigns or Black Friday, these timeframes may also be affected within Spain. Due to the high volume of online orders, DELIVERY TIMES MAY BE LONGER than usual and may extend to up to 15 business days.

Free shipping on orders over €150 (Mainland Spain and Balearic Islands)

Shipments to destinations outside the European Union or to territories subject to special customs or tax procedures may incur duties, taxes, clearance fees, customs handling charges or other import costs under the rules of the destination country or territory.

These costs are not included in the product price or shipping charges unless expressly stated otherwise during checkout.

Customs, import, export, duty, tax, fee or customs-handling costs are borne by the customer.

If a return is made from a country or territory subject to special customs or tax procedures, any customs charges, duties, taxes, fees, handling costs or other charges associated with the return shipment are also borne by the customer, unless the return is due to a defect, fault or shipping error attributable to Rivera.

The shipping agency is assigned based on the order's destination and Rivera's logistics operations. For this reason, it is not possible to select a courier during the purchase process.

Yes. You can request an invoice for your order by contacting our customer service at info@eduardorivera.es, indicating your order number and billing details.

The consumer has the right to receive a paper invoice free of charge.

Depending on what you need, you can manage your order using the following options:

Exchange in a physical store

You can exchange items in Rivera physical stores, subject to availability, by presenting the item together with your receipt or order confirmation email.

Online return

You can request a return through our returns portal by following the steps shown on the platform.

Return using your own carrier

You can also return the product using a carrier of your choice. In this case, contact our customer service team in advance to obtain the relevant return address.

Return in a physical store

You can return an online purchase at any Rivera physical store unless a specific condition is expressly stated for certain products.

Statutory right of withdrawal

If you wish to exercise your statutory right of withdrawal, see the “Time limits and right of withdrawal” section on this page or access the withdrawal form directly.

Withdrawal form

https://riveraspain.com/pages/derecho-de-desistimiento

The conditions, time limits, costs and effects of each option are explained in the sections below.

Exchanges can only be made in Rivera physical stores.

Direct exchanges are not processed through the online store.

To make an exchange in a physical store, you must present the receipt or order confirmation email.

If you wish to change an item purchased online, you can return the product under the applicable conditions and place a new order.

The exchange policy is separate from, and does not in any way limit, the exercise of the statutory right of withdrawal.

We accept returns for both online and in-store purchases, provided that the applicable time limits and conditions are met.

Rivera offers a commercial return period of 30 calendar days from receipt of the order, without prejudice to the statutory 14-day right of withdrawal available to consumers.

For returns, customs charges, duties, taxes, handling fees or any other costs associated with the return shipment are also borne by the customer, unless the return is due to a defect, fault or shipping error attributable to Rivera.

You can find full information on the time limit, how to exercise the right, the withdrawal form, the effects of withdrawal, refunds and returning the product in the “Time limits and right of withdrawal” section on this page.

You can also access the form directly here:

Withdrawal form
https://riveraspain.com/pages/derecho-de-desistimiento

You can request home collection of your order for a return.

Under our commercial policy, the maximum period for returning an item is 30 calendar days from receipt of the order.

You can request an online return through our returns portal.

Returns portal

To do so:

1. Go to the returns portal: https://riveraspain.shipping-portal.com
   
2. Enter the requested details.
   
3. Select the item you wish to return.
   
4. Select the reason for the return.
   
5. Choose the refund method, where applicable.
   
6. Arrange collection of the parcel.
   
7. Pack the item securely and include the delivery note or proof of purchase.
   
8. Hand the sealed parcel to the carrier.

Unless there is an order error, a defect, a faulty product, or express acceptance by Rivera to assume such costs, the direct costs of return will be borne by the customer.

If the customer uses the exchange and return portal or the collection service managed by Rivera, the rates indicated for each zone will apply.

The customer may also return the product by their own means, using a transport agency of their choice and directly assuming the cost of the chosen transport.

For orders from countries or territories subject to special customs or tax procedures, any customs duties, taxes, fees, clearance costs, customs management costs, or charges associated with the return shipment will be borne by the customer, unless the return is due to a defect, flaw, or error in the order shipment attributable to Rivera.

In the event of exercising the legal right of withdrawal, initial ordinary delivery costs will be reimbursed, where applicable. Additional costs resulting from choosing a delivery method other than the least expensive ordinary delivery method offered by Rivera will not be reimbursed.

The cost of return depends on the zone:

- Peninsula and Portugal Zone (except Azores): €6.95 through GLS

- Balearic Islands Zone: €9.95 through Correos Express

- Canary Islands, Ceuta, and Melilla Zone: €19.95 through Correos

- France and Italy: €14.95 through DHL

- Azores and rest of EU Zone: €24.95 through DHL.

- United Kingdom, Switzerland, and Norway: €29.95 through DHL.

- United States and Canada Zone: €49.95 through DHL Express Worldwide

- Central and South America Zone: €75 through DHL Express Worldwide

- Japan, Taiwan, Hong Kong: €49.95 through DHL Express Worldwide

- Rest of countries (consult): €99.95

The customer may also return the product by their own means, using a transport agency of their choice.

In this case, they must first contact our customer service department at info@eduardorivera.es to initiate the process and receive the corresponding return address.

The package must be sent properly protected, including the delivery note or proof of purchase, and the item must be in suitable condition for return.

You can also return an online purchase at any Rivera physical store, except where a specific condition is expressly stated, such as OUTLET products, which can only be returned through the Online Portal.

To make a return in store, present the item together with the receipt or order confirmation email.

The condition of the product will be checked in store. The refund will not be issued at the time of return; it will be processed afterwards using the same payment method used for the purchase once the item has been validated and processed.

Once your order has been confirmed, you will receive the corresponding information by email. If you need more information about the status of your order, you can contact our customer service team.

If you have received delivery confirmation but have not received your order, we recommend checking first to see if the courier delivered it to another authorized person or a drop-off point. If you cannot locate the package, please contact our team so we can help you investigate the issue.

If you find that an item is missing when you receive your order, please contact our customer service team with your order number so we can investigate the issue and help you as soon as possible.

In addition to the statutory right of withdrawal, Rivera offers a commercial return policy of 30 calendar days from receipt of the order to request the return of an item, provided that the conditions set out in this policy are met.

This commercial policy does not limit or replace the statutory right of withdrawal available to consumers.

Under current consumer law, if you purchase as a consumer you have the right to withdraw from an online purchase within 14 calendar days without having to give a reason.

The withdrawal period expires 14 calendar days after the day on which you, or a third party indicated by you other than the carrier, receives the product.

To exercise the statutory right of withdrawal, you must inform Rivera of your decision before the 14-calendar-day legal period expires.

You can do so using our withdrawal form:

Access the withdrawal form

https://riveraspain.com/pages/widerruf-formular

Use of this form is not mandatory. You can also exercise the right of withdrawal by sending an unequivocal statement to:

Email: info@eduardorivera.es

Or by post to:

ELISA RIVERA, S.L.U.

Avenida de Madrid, 13

28750 San Agustín de Guadalix, Madrid

We recommend including your order number, contact details and the product or products to which your withdrawal relates.

If the order has already been shipped, you can still exercise the right of withdrawal within the statutory period.

In that case, you must return the product after receiving it, following the instructions provided to you.

The direct cost of returning the product is borne by the customer unless Rivera has expressly agreed to cover it.

When the right of withdrawal is exercised within the legal period, Rivera will refund all payments received from the consumer, including, where applicable, the initial standard delivery costs.

The refund will be made using the same payment method used for the purchase, unless the consumer has expressly stated otherwise and provided that they do not incur any cost as a result of the refund.

Additional costs resulting from the consumer's choice of a delivery method other than the least expensive standard delivery method offered by Rivera will not be refunded.

Rivera may withhold the refund until the products have been received or until the consumer has provided proof of their return, whichever condition is met first.

Once the withdrawal is communicated, the consumer must return the product without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which they communicate their decision to withdraw.

To facilitate the return process, Rivera provides customers with its returns portal, where they can process the shipment of the product by following the instructions provided.

Access the returns portal

Online Portal

The customer may also return the product by their own means, sending it to the address Rivera indicates after receiving the withdrawal communication.

The direct costs of returning the product will be borne by the customer, unless Rivera has expressly agreed to bear them.

Rivera may withhold reimbursement until the products have been received or until the consumer has provided proof of their return, whichever condition is met first.

The product must be returned in good condition, with its tags, and must not have been used beyond what is necessary to establish its nature, characteristics and functioning, as would be permitted in a physical store.

We recommend keeping the original packaging for a proper return. However, the absence of the original packaging does not in itself prevent the exercise of the statutory right of withdrawal, provided that the product can be returned properly protected.

The consumer is responsible only for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

All products sold by Rivera are covered by the legal conformity guarantee provided for in the current consumer and user regulations.

Rivera will be liable to the consumer for any lack of conformity that exists at the time of delivery of the product and that becomes apparent within the legally established deadlines.

A lack of conformity will be understood to exist, among other cases, when the product received is defective, has a flaw, does not correspond to the order placed, or is not suitable for the usual use of products of the same type.

In the event of a lack of conformity, the consumer may request the product to be brought into conformity, a price reduction, or the termination of the contract, in accordance with the applicable regulations.

To report an incident related to the legal guarantee, the customer must contact our customer service at info@eduardorivera.es, indicating the order number and, if possible, providing photographs of the product.

The legal conformity guarantee is independent of the legal right of withdrawal and Rivera's commercial exchange and return policy. Its exercise is not limited by the commercial return periods indicated on this page.

For hygiene reasons, returns are not accepted for earrings or other products that are not suitable for return for health-protection or hygiene reasons.

In these cases, a return will only be accepted if the product is defective or faulty, or if there has been an error in shipping the order.

Mesh accessories, certain occasion bags and products from the FL Private Collection brand cannot be returned under the extended 30-day commercial return policy, except in the event of a defect, fault or shipping error.

This limitation does not affect the statutory right of withdrawal where it applies under current legislation.

If you receive a defective, damaged or incorrect product, contact our customer service team at info@eduardorivera.es, providing your order number and, where possible, photographs of the product.

Rivera will review the issue and, where applicable, cover the appropriate collection, replacement or return costs.

This communication does not limit any rights available to the consumer under the statutory legal guarantee of conformity.

• Access our Returns Portal
  
• Enter your postal code and order tracking number.
  
• Select the item you wish to return.
  
• Indicate the reason for the return.
  
• Choose your refund method.
  
• Arrange for package collection.
  
• Prepare the item in suitable packaging, including the delivery note or proof of purchase.
  
• Hand the sealed package to the courier.

You can also return an online purchase at any of our physical stores. To do so, you must present the item along with the receipt or order confirmation email. The product's condition will be checked in-store, and the refund will subsequently be processed using the same payment method used for the purchase.

If you prefer to manage the return using a shipping agency of your choice, you must first contact our customer service at info@eduardorivera.es to initiate the process.

In this case:

• The package must be sent properly protected,
• Including the delivery note or proof of purchase
• And the item in suitable condition for return.

Rivera processes the refund once we receive the return and verify that the item meets the applicable return conditions.

The refund is made using the same payment method used for the purchase.

Once Rivera has processed the refund, the bank or payment provider may take up to 15 days to show the amount in your account, depending on the provider.

If you returned the item to a physical store, the refund is not issued at the time the item is handed over. We must first validate and process the item.

If more than 15 days have passed since the refund confirmation and you still have not received it, contact our team and provide your email address, order number and return date so that we can review it.

During sales periods or times of high demand, processing times may be extended within the limits permitted by law.

• The online store does not handle exchanges, only returns.
  
• In-person exchanges are exclusively carried out at Rivera physical stores.
  
• Returns outside the deadline or that do not meet the stated conditions will not be accepted.
  
• During sales or high-demand campaigns, refund periods may be extended within legal limits.
  
• If the return has been initiated through the website, the package cannot subsequently be delivered to a physical store.

Rivera products are sold exclusively through our official online store: https://riveraspain.com/.

Rivera does not sell its products through third-party websites, marketplaces, or other online stores. If you come across a website that uses our name, images, or products, be especially wary if it offers excessive discounts or unusual promotions.

Before making any purchase, always verify that you are on riveraspain.com. If you have any doubts about the authenticity of a website or promotion, we recommend that you do not make any payment.