Outlet Conditions
In our OUTLET we offer clothing, accessories and footwear from previous seasons with discounts of up to -70%.
SHIPPING
For purchases over €100, shipping costs will be free (PENINSULA AND BALEARIC ISLANDS ONLY).
For purchases under €100, shipping costs will be:
- Peninsula Zone and Portugal (except Azores): €6.95 through MRW.
- Balearic Islands area: €9.95 via Correos Express.
- Canary Islands, Ceuta and Melilla area: €19.95 via Correos (Spanish Postal Service).
- France and Italy: €14.95 via DHL.
- Azores and the rest of the EU area: €29.95 via DHL.
- UK and rest of Europe area: €35 via DHL.
- United States and Canada Zone: €49.95 via DHL Express Worldwide.
- Central and South America Zone: €75 via DHL Express Worldwide.
- Japan, Taiwan, Hong Kong: €49.95 via DHL Express Worldwide.
- Other countries: €99.95.
*Customs fees incurred for the import of our orders will be the responsibility of the customer.
Outlet orders may take longer than usual, up to a maximum of 15 days. If you have any questions about your purchase, please contact us at info@eduardorivera.es
EXCHANGES AND RETURNS
The customer is responsible for the return shipping costs. They have 30 days to request a return. A refund will be issued within 14 days.
Outlet items are eligible for size exchanges depending on the availability of the garment, accessory, or footwear. For these items, we cannot guarantee that the desired size will be in stock. In the event of a size exchange, the customer will be responsible for the return shipping costs and the shipping costs of the new item.
Shipping, exchanges and returns
PURCHASES AND PRICES
All orders are subject to product availability. If there are any difficulties in supplying products or if items are out of stock, we will refund any amount you may have paid.
All prices shown on our website are in euros, include VAT, and are current, except in the case of typographical errors. The company reserves the right to modify prices on the website at any time without prior notice. Likewise, the company also reserves the right to correct any human or technical typographical errors that do not accurately reflect the price of an item and to notify the buyer before processing their order.
If you have any questions, you can write to us at info@eduardorivera.es or call us at +34 609 189 307 between 10:00 and 17:30.
Cancellation form
You can use this page to inform Rivera of your decision to cancel an online purchase, within the legal period of 14 calendar days from the receipt of the order.
The use of this form is not mandatory. You can also exercise your right of withdrawal by any other unequivocal statement sent to our customer service by email or by postal mail.
If the order has already been shipped, you can still exercise the right of withdrawal within the legal period. In that case, you must return the product to us once received, following the instructions we provide.
Information for processing the withdrawal:
Submitting this form generates an email acknowledgment. Please keep this email as proof of your communication.
You can also exercise your right of withdrawal by sending an unequivocal communication to info@eduardorivera.es or by postal mail to ELISA RIVERA, S.L.U., Avenida de Madrid, 13, 28750 San Agustín de Guadalix, Madrid.
Use of this form is not mandatory.